Wallet top-ups are credited instantly and can be used towards any chat consultation, pooja booking, or shop order on the platform. Unused wallet balance may be refunded on request within 7 days of the top-up, minus any amount already spent.

Chat consultations are metered per minute and deducted from your wallet once a session ends. Charges for completed consultation minutes are non-refundable, as the service has already been delivered.

Pooja bookings can be cancelled up to 24 hours before the scheduled time for a full wallet refund. Cancellations made within 24 hours of the scheduled time, or after the pooja has been performed, are not eligible for a refund.

If a product arrives damaged, defective, or different from what was ordered, you may request a replacement or refund within 7 days of delivery. Refunds for eligible returns are credited back to your platform wallet.

To request a refund or cancellation, please contact us with your order, booking, or transaction details using the information below.